Our Policies – Par-Tee Planners

Allergies & Dietary Needs

We offer vegetarian, vegan, halal and gluten-free options. Please let us know about any allergies when booking. Our kitchen handles common allergens like nuts and dairy, so we can’t guarantee zero cross-contamination.

Deposits & Payments

A 50% non-refundable deposit is required to secure your date.
The final balance is due 14 days before your event.

Delivery & Mileage

We deliver across the Midlands. Locations over 10 miles from Birmingham may include a mileage charge – we’ll confirm this with you at booking.

Boards & Substitutions

Each board is custom-made with seasonal produce. Items may vary based on stock – that’s the beauty of bespoke!

Photo & Social Media Use

We love showcasing our work! If you don’t want photos of your board or event shared, please let us know when booking.

🚫 Zero Tolerance Policy

At Par-Tee Planners, we are committed to creating joyful, inclusive and safe experiences for all of our clients and staff. We operate a zero tolerance policy towards any form of:

Aggressive, threatening or abusive behaviour
Discrimination or hate speech of any kind
Harassment, bullying or intimidation
Sexual harassment – including inappropriate comments, unwanted attention, or physical contact

Excessive demands, unreasonable expectations or disrespectful communication

This applies to all interactions, whether in person, online, over the phone, or during event delivery.

How We Handle It:

If any behaviour crosses these boundaries, we reserve the right to:

End communication
Refuse service or cancel bookings (with or without refund, depending on circumstances)
Report serious incidents to the appropriate authorities

Respect is the vibe.

We work hard to deliver beautiful, high-quality service with care and creativity. We simply ask that our team is treated with the same level of respect.